Customer review Hôtel Etats Unis Opéra
 

Opinion de nuestros clientes
opinion clientes hotel etats unis opéra

88% SATISFACCION CLIENTE

Basado sobre 3138 opiniones de 6 portales
Opiniones recolectadas independientemente por Customer Alliance

Indicio de los portales

Customer Alliance
92%
Booking.com
86%
Expedia
88%
Google
90%
Hotels.com
88%
Travelocity
100%

Categorías de valoración

Habitacione
4.5 / 5
Ubicación
4.8 / 5
Service
4.4 / 5
Limpieza
4.5 / 5
Bar
4.4 / 5
Sala de Conferencias
4 / 5
Hôtel des Etats-Unis Opéra

Hotel 4 Estrellas idealmente situado cerca de la Opera Garnier en el 2° distrito de Paris

Hôtel des Etats-Unis Opéra
4.2585%
Opinión enviada:

Ok, very central and therefore convenient

Por Tipo de turismo : family
4.590%
Opinión enviada:

Recommended to stay great Location

Por Tipo de turismo : friends
5100%
Opinión enviada:

We thoroughly enjoyed our stay and can recommend it to other travellers

Por Tipo de turismo : family
5100%
Opinión enviada:

We had a lovely time at the hotel. Location, breakfast and cleanliness were all superb. Our trip was made all the more enjoyable by Yves at the front desk. He was always ready to answer our questions. A very nice gentleman indeed.

Por Tipo de turismo : couple
1.2525%
Opinión enviada:

The hotel looks nothing like the photos, false advertising. The rooms and elevator are too small. The view isn't really a view. Front desk could not get us a taxi in the morning, it didn't even seem like they tried. The shower door leaked all over the floor. I would never recommend this hotel or stay here again.

Por Tipo de turismo : couple
Hello again Ms Riley, One week ago we replied your comment about your stay, we would always like to thank you for sharing your thoughts your and for telling us in detail what you liked and disliked about our hotel. Actually you booked an economic room, and the room that we gave to you (with a balcony) correspond well to the description and the picture of this category room. About the shower cabine, after our investigate, it does works, the shower cabines are new and were replaced just before the pandemic. Then the size of the room is mentioned on Booking. Choice of room category depends on the needs of the customers. In any case we are sorry that the rooms size and the elevator are not as big as in United states, and your room on the sixth floor have only the typical parisien roof. Please accept, Madam, the expression of our distinguished sentiments, Hotel Etats Unis Opera Team
5100%
Opinión enviada:

ALL GOOD. THANK YOU!

Por Tipo de turismo : alone
480%
Opinión enviada:

400 euro per one night in a verysmall room without even breakfast included was just too absurdly expensive

Por Tipo de turismo : Profesional
2.7555%
Opinión enviada:

I definitely won't be staying there ever again

Por Tipo de turismo : group
5100%
Opinión enviada:

Very nice. I think, I will be back

Por Tipo de turismo : family
4.7595%
Opinión enviada:

Charming French hotel with English speaking staff

Por Tipo de turismo : couple
5100%
Opinión enviada:

I would recommend this hotel to anyone staying in Paris.

Por Tipo de turismo : couple
4.7595%
Opinión enviada:

Excellent . Nothing negative. Housekeeping was excellent.

Por Tipo de turismo : alone
5100%
Opinión enviada:

Very nice hotel, with very good facilities and friendly staff. Was in a perfect location near train stations and near a Big Bus stop which was very helpful for our bus tour.

Por Tipo de turismo : couple
5100%
Opinión enviada:

Very satisfied compared to the hotels I have stayed in other European countries.

Por Tipo de turismo : family
5100%
Opinión enviada:

perfect location in center

Por Tipo de turismo : Profesional
5100%
Opinión enviada:

This hotel exceeded our expectations! The service from reception was exceptional. In a day when many just do the minimum the employees working reception were friendly and went above and beyond to make sure we had a nice stay. If service is out or 5 stars this hotel would have 6.

Por Tipo de turismo : family
4.7595%
Opinión enviada:

Friendly and helpful staff. Very clean.

Por Tipo de turismo : family
4.590%
Opinión enviada:

The helpfulness and friendliness of the staff was fantastic. We were all extremely impressed with this every time we were at reception.

Por Tipo de turismo : friends
5100%
Opinión enviada:

We really appriciate to be very satsified stay. We will come back in next Paris visit.

Por Tipo de turismo : family
4.2585%
Opinión enviada:

Hotel was quite dated but convenient.

Por Tipo de turismo : Profesional
4.590%
Opinión enviada:

I would recommend this hotel totally. The location is great and the staff were very nice and helpful.

Por Tipo de turismo : family
5100%
Opinión enviada:

Nice clean hotel. Great location and Sue at the front desk was AWESOME (went above and beyond on every request !!).

Por Tipo de turismo : couple
5100%
Opinión enviada:

We were with our 3 kids in 2 connecting rooms and it was perfect

Por Tipo de turismo : family
4.2585%
Opinión enviada:

Staff was friendly Hotel was clean Room was very small for the price paid

Por Tipo de turismo : Profesional
4.590%
Opinión enviada:

Great, will definitely recommend!

Por Tipo de turismo : family
4.488%
Opinión enviada:

Veldig bra. Super beliggenhet. Fint med balkong.

Por Tipo de turismo : Profesional
5100%
Opinión enviada:

Comfortable and safety

Por Tipo de turismo : friends
3.570%
Opinión enviada:

The hotel is located in a fantastic spot therefore we enjoyed the possibility to reach many attractions by walking. If the staff at the concierge would have been more friendly I guess we would have enjoyed our stay even better...

Por Tipo de turismo : family
5100%
Opinión enviada:

We will return on our next trip.

Por Tipo de turismo : family
480%
Opinión enviada:

A pleasant stay and I would consider visiting again

Por Tipo de turismo : Profesional
5100%
Opinión enviada:

Everything was good. 10

Por Tipo de turismo : family
4.7595%
Opinión enviada:

A great hotel perfectly located with helpful and very friendly staff. Will for sure come back here!

Por Tipo de turismo : Profesional
4.7595%
Opinión enviada:

Good location near bus and metro, good bed, friendly staff and a clean room.

Por Tipo de turismo : alone
4.590%
Opinión enviada:

Very good, good locstion and nice propre in the lobby

Por Tipo de turismo : couple
4.590%
Opinión enviada:

It fitted my needs for business travel perfectly. Good size double room, clean bathroom and comfortable.

Por Tipo de turismo : Profesional
4.590%
Opinión enviada:

xxxxxxxxxxxxxxxxxxxxxx

Por Tipo de turismo : alone
Cher Monsieur, Un grand merci pour votre évaluation positive suite à votre séjour parmi nous. C'est un réel plaisir de vous compter parmi nos clients fidèles depuis plusieurs années! Nous espérons vous revoir très prochainement. Bien cordialement Yves, la réception
4.896%
Opinión enviada:

Excellent and wonderful!

Por Tipo de turismo : alone
Cher Monsieur, Merci beaucoup pour votre commentaire qui a fait plaisir à toute l'équipe! Nous nous réjouissons de vous compter parmi nos clients fidèles et espérons vous revoir très bientôt. Bien cordialement Ahmed, la réception
4.896%
Opinión enviada:

You really made out trip fabulous. We will definitely be back next time we come to Paris

Por Tipo de turismo : couple
Dear Guest, We would like to warmly thank you for taking the time to share these kind words online. Your support is very much appreciated and is the best incentive for all of us ! Thank you very much for your confidence. We look forward to welcoming you again soon. Warm regards, Sue, front desk
4.7595%
Opinión enviada:

Very close to excellent. Only a few small details that could have risen the score: The view was something that didn't work for me; A balcony would have been a great addition; Some days I had to request for towels and/or soap; The bar was closed most of my stay, because the people in charge were on vacation.

Por Tipo de turismo : friends
Dear Guest, Thank you very much for your review further to your stay at the hotel. We are thrilled to read you enjoyed your stay. Regarding your remark about the absence of a balcony, your room was an "economy single room" (the smallest room category) . Those rooms overlook a small courtyard, they have no balcony indeed. We would be very happy to offer you a room with a balcony If we have the chance to welcome you again in the future Warm regards Yves, front desk
4.590%
Opinión enviada:

Excellent stay room 502 unfortunately no place to put electric charger only one in the bathroom

Por Tipo de turismo : Profesional
Dear Sir, Thank you very much for your kind words following your stay at our hotel. We are thrilled to read you enjoyed your stay. With regards to the electric outlets there are 3 free electric outlets in the room ( 2 under the desk , one under a nightstand) and one in the bathroom. There is an additional electric shaver outlet in the bathroom (the one you probably used). Maybe you needed an adapter for the other electric outlets? We can provide some at the front desk. Please feel free next time to ask us. We hope to have the pleasure of welcoming you back soon to our hotel. We thank you once again for your review. Kind regards Sue, front desk
5100%
Opinión enviada:

Great! Thank you very much.

Por Tipo de turismo : friends
Dear Linda, We thank you back for your kindness. We hope to see you again in the future. Warm regards Ahmed, front desk
5100%
Opinión enviada:

I considered this hotel a boutique, with well staff employees, walkable restaurants, transportation and famous icons. Safe area to navigate late, but quite enough to sleep late without disturbance.

Por Tipo de turismo : family
Dear Guest, We would like to thank you for your kind words especially about our staff. Your satisfaction is our number one priority! We hope to welcome you back to our establishment. Our staff is available 24/7 to answer any needs. We thank you once again for this lovely review! Warm regards Yves, front desk
4.590%
Opinión enviada:

It was good to stay . I highly recommend!! Good location,cozy room. There are so many restaurants nearby. I definitely choose this hotel If I go to Paris again.

Por Tipo de turismo : alone
Dear Guest, The entire team joins me in thanking you for your positive comments! We all hope to have the pleasure of welcoming you again. We wish you all the best and remain at your entire disposal to inform you about our best available offers. Warm regards Yves, front desk
5100%
Opinión enviada:

My stay was excellent. I would return without hesitation in the future.

Por Tipo de turismo : alone
Dear Guest, What a pleasure to reach such an enthusiastic review. We are thrilled to read you were very satisfied with your stay! We hope to have the pleasure of welcoming you soon! Warm regards Ahmed, front desk
3.7575%
Opinión enviada:

the mattress and pilliow of the room is very uncomfortable.... please change it

Por Tipo de turismo : couple
Dear Guest, Thank you very much for having chosen our hotel for your Paris trip. We regret you were not satisfied with your mattress and pillow. The bedding is recent and of equal quality in all rooms. A large majority of our guests do appreciate the bedding at the hotel. We however take your remark into account very seriously. We hope to welcome you again at the hotel in a near future. Kind regards Yves
3.468%
Opinión enviada:

With a larger room and more helpful, patient front desk support, the value, location and cleanliness would have made for a nice stay.

Por Tipo de turismo : family
Dear Guest, Thank you very much for your review following your stay at the hotel. Thank you for underlying the value and location of the hotel as well as the cleanliness of your room. With regard to the room size, you stayed in a 25m² room (269 ft²) which is large for Paris. We are sorry if the front desk support was not satisfying enough. We take your comment into account very seriously. We hope to have the pleasure of welcoming you again in the near future. Kind regards from Paris Ahmed, front desk
3.7575%
Opinión enviada:

Pretty good. Great location, helpful staff; the room is not very comfortable and not very clean.

Por Tipo de turismo : Profesional
Dear Guest, Thank you for taking the time to share this review following your stay among us. Thank you in particular for your kind words about our team and our location. We are sorry if the room was not clean enough. All our rooms are cleaned and double checked every day. Even if your stay was apparently not perfect, we hope to see you again again in the near future in order to offer you a better experience. Please feel free to contact us at any time, should we ever be able to assist you. Kind regards Yves, front desk
4.896%
Opinión enviada:

Excellent we all enjoyed the etats unis

Por Tipo de turismo : friends
Dear Guests from Australia, A big thanks from the whole team for this wonderful review following your recent stay with us. We are thrilled you enjoyed your stay! We truly hope to meet you again! Warm regards from Paris Sue, front desk
5100%
Opinión enviada:

Perfect spot. Staff were super helpful.

Por Tipo de turismo : couple
Dear John, Thank you so much for your enthusiastic review further to your stay at the hotel. We are particularly grateful for your kind words regarding our team! We will be delighted to welcome you again during your next stay in Paris. We remain at your disposal for any information you may require. Warm regards from Paris Ahmed
4.7595%
Opinión enviada:

I love the hotel. Very clean and cozy. Lots of places for walking distance. I’ll definitely come back.

Por Tipo de turismo : alone
Dear Guest, Thank you so much for your nice comments. We are thrilled to read you fully enjoyed your stay! We look forward to welcoming you back soon to our hotel and we send you our best regards Ahmed, front desk