Customer review Hôtel Etats Unis Opéra
 

Reviews from our guests
Guest reviews Hôtel des États-Unis Opéra

87% CUSTOMER SATISFACTION

Based on 2569 reviews across 6 portals
Customer Alliance independently collected reviews

Portals index

Customer Alliance
92%
Booking.com
86%
Expedia
86%
Google
90%
Hotels.com
88%
Travelocity
100%

Rating criteria

Room
4.5 / 5
Location
4.8 / 5
Service
4.4 / 5
Cleanliness
4.5 / 5
Bar
4.3 / 5
Conference / Banquet
4 / 5
Hôtel des Etats-Unis Opéra

4 stars hotel ideally located right next to Opera Garnier, Paris 2nd district

Hôtel des Etats-Unis Opéra
4.590%
Reviewed:

I would recommend this hotel totally. The location is great and the staff were very nice and helpful.

By Reason of your stay : family
5100%
Reviewed:

Nice clean hotel. Great location and Sue at the front desk was AWESOME (went above and beyond on every request !!).

By Reason of your stay : couple
5100%
Reviewed:

We were with our 3 kids in 2 connecting rooms and it was perfect

By Reason of your stay : family
4.2585%
Reviewed:

Staff was friendly Hotel was clean Room was very small for the price paid

By Reason of your stay : business
4.590%
Reviewed:

Great, will definitely recommend!

By Reason of your stay : family
4.488%
Reviewed:

Veldig bra. Super beliggenhet. Fint med balkong.

By Reason of your stay : business
5100%
Reviewed:

Comfortable and safety

By Reason of your stay : friends
3.570%
Reviewed:

The hotel is located in a fantastic spot therefore we enjoyed the possibility to reach many attractions by walking. If the staff at the concierge would have been more friendly I guess we would have enjoyed our stay even better...

By Reason of your stay : family
5100%
Reviewed:

We will return on our next trip.

By Reason of your stay : family
480%
Reviewed:

A pleasant stay and I would consider visiting again

By Reason of your stay : business
5100%
Reviewed:

Everything was good. 10

By Reason of your stay : family
4.7595%
Reviewed:

A great hotel perfectly located with helpful and very friendly staff. Will for sure come back here!

By Reason of your stay : business
4.7595%
Reviewed:

Good location near bus and metro, good bed, friendly staff and a clean room.

By Reason of your stay : alone
4.590%
Reviewed:

Very good, good locstion and nice propre in the lobby

By Reason of your stay : couple
4.590%
Reviewed:

It fitted my needs for business travel perfectly. Good size double room, clean bathroom and comfortable.

By Reason of your stay : business
4.590%
Reviewed:

xxxxxxxxxxxxxxxxxxxxxx

By Reason of your stay : alone
Cher Monsieur, Un grand merci pour votre évaluation positive suite à votre séjour parmi nous. C'est un réel plaisir de vous compter parmi nos clients fidèles depuis plusieurs années! Nous espérons vous revoir très prochainement. Bien cordialement Yves, la réception
4.896%
Reviewed:

Excellent and wonderful!

By Reason of your stay : alone
Cher Monsieur, Merci beaucoup pour votre commentaire qui a fait plaisir à toute l'équipe! Nous nous réjouissons de vous compter parmi nos clients fidèles et espérons vous revoir très bientôt. Bien cordialement Ahmed, la réception
4.896%
Reviewed:

You really made out trip fabulous. We will definitely be back next time we come to Paris

By Reason of your stay : couple
Dear Guest, We would like to warmly thank you for taking the time to share these kind words online. Your support is very much appreciated and is the best incentive for all of us ! Thank you very much for your confidence. We look forward to welcoming you again soon. Warm regards, Sue, front desk
4.7595%
Reviewed:

Very close to excellent. Only a few small details that could have risen the score: The view was something that didn't work for me; A balcony would have been a great addition; Some days I had to request for towels and/or soap; The bar was closed most of my stay, because the people in charge were on vacation.

By Reason of your stay : friends
Dear Guest, Thank you very much for your review further to your stay at the hotel. We are thrilled to read you enjoyed your stay. Regarding your remark about the absence of a balcony, your room was an "economy single room" (the smallest room category) . Those rooms overlook a small courtyard, they have no balcony indeed. We would be very happy to offer you a room with a balcony If we have the chance to welcome you again in the future Warm regards Yves, front desk
4.590%
Reviewed:

Excellent stay room 502 unfortunately no place to put electric charger only one in the bathroom

By Reason of your stay : business
Dear Sir, Thank you very much for your kind words following your stay at our hotel. We are thrilled to read you enjoyed your stay. With regards to the electric outlets there are 3 free electric outlets in the room ( 2 under the desk , one under a nightstand) and one in the bathroom. There is an additional electric shaver outlet in the bathroom (the one you probably used). Maybe you needed an adapter for the other electric outlets? We can provide some at the front desk. Please feel free next time to ask us. We hope to have the pleasure of welcoming you back soon to our hotel. We thank you once again for your review. Kind regards Sue, front desk
5100%
Reviewed:

Great! Thank you very much.

By Reason of your stay : friends
Dear Linda, We thank you back for your kindness. We hope to see you again in the future. Warm regards Ahmed, front desk
5100%
Reviewed:

I considered this hotel a boutique, with well staff employees, walkable restaurants, transportation and famous icons. Safe area to navigate late, but quite enough to sleep late without disturbance.

By Reason of your stay : family
Dear Guest, We would like to thank you for your kind words especially about our staff. Your satisfaction is our number one priority! We hope to welcome you back to our establishment. Our staff is available 24/7 to answer any needs. We thank you once again for this lovely review! Warm regards Yves, front desk
4.590%
Reviewed:

It was good to stay . I highly recommend!! Good location,cozy room. There are so many restaurants nearby. I definitely choose this hotel If I go to Paris again.

By Reason of your stay : alone
Dear Guest, The entire team joins me in thanking you for your positive comments! We all hope to have the pleasure of welcoming you again. We wish you all the best and remain at your entire disposal to inform you about our best available offers. Warm regards Yves, front desk
5100%
Reviewed:

My stay was excellent. I would return without hesitation in the future.

By Reason of your stay : alone
Dear Guest, What a pleasure to reach such an enthusiastic review. We are thrilled to read you were very satisfied with your stay! We hope to have the pleasure of welcoming you soon! Warm regards Ahmed, front desk
3.7575%
Reviewed:

the mattress and pilliow of the room is very uncomfortable.... please change it

By Reason of your stay : couple
Dear Guest, Thank you very much for having chosen our hotel for your Paris trip. We regret you were not satisfied with your mattress and pillow. The bedding is recent and of equal quality in all rooms. A large majority of our guests do appreciate the bedding at the hotel. We however take your remark into account very seriously. We hope to welcome you again at the hotel in a near future. Kind regards Yves
3.468%
Reviewed:

With a larger room and more helpful, patient front desk support, the value, location and cleanliness would have made for a nice stay.

By Reason of your stay : family
Dear Guest, Thank you very much for your review following your stay at the hotel. Thank you for underlying the value and location of the hotel as well as the cleanliness of your room. With regard to the room size, you stayed in a 25m² room (269 ft²) which is large for Paris. We are sorry if the front desk support was not satisfying enough. We take your comment into account very seriously. We hope to have the pleasure of welcoming you again in the near future. Kind regards from Paris Ahmed, front desk
3.7575%
Reviewed:

Pretty good. Great location, helpful staff; the room is not very comfortable and not very clean.

By Reason of your stay : business
Dear Guest, Thank you for taking the time to share this review following your stay among us. Thank you in particular for your kind words about our team and our location. We are sorry if the room was not clean enough. All our rooms are cleaned and double checked every day. Even if your stay was apparently not perfect, we hope to see you again again in the near future in order to offer you a better experience. Please feel free to contact us at any time, should we ever be able to assist you. Kind regards Yves, front desk
4.896%
Reviewed:

Excellent we all enjoyed the etats unis

By Reason of your stay : friends
Dear Guests from Australia, A big thanks from the whole team for this wonderful review following your recent stay with us. We are thrilled you enjoyed your stay! We truly hope to meet you again! Warm regards from Paris Sue, front desk
5100%
Reviewed:

Perfect spot. Staff were super helpful.

By Reason of your stay : couple
Dear John, Thank you so much for your enthusiastic review further to your stay at the hotel. We are particularly grateful for your kind words regarding our team! We will be delighted to welcome you again during your next stay in Paris. We remain at your disposal for any information you may require. Warm regards from Paris Ahmed
4.7595%
Reviewed:

I love the hotel. Very clean and cozy. Lots of places for walking distance. I’ll definitely come back.

By Reason of your stay : alone
Dear Guest, Thank you so much for your nice comments. We are thrilled to read you fully enjoyed your stay! We look forward to welcoming you back soon to our hotel and we send you our best regards Ahmed, front desk
5100%
Reviewed:

everything was excelent

By Reason of your stay : family
Dear Guest, Thank you very much for the great review of our hotel and for your kind words! We would be thrilled to welcome you again in the future. Warm regards Sue, front desk
5100%
Reviewed:

Excellent experience for Paris hotel.

By Reason of your stay : family
Dear Sir, We would like to warmly thank you for taking the time to share these kind words online. Your support is very much appreciated and is the best incentive for all of us ! Looking forward to welcoming you back again in the future. Warm regards Ahmed
4.284%
Reviewed:

Good hotel , good location , friendly but not super friendly

By Reason of your stay : family
Dear Guest, We wish to thank you for your comment. We look forward to welcoming you back. In the meantime we all remain at your entire disposal! Warm regards Yves, front desk
4.7595%
Reviewed:

Ont as passé un très bon weekend à Paris

By Reason of your stay : family
Cher Monsieur, Nous nous réjouissons que vous ayez apprécié votre séjour dans notre établissement. En espérant avoir le plaisir de vous accueillir à nouveau. Merci pour votre confiance Bien cordialement Sue, la réception
5100%
Reviewed:

Good stay & will go back if we visit Paris again.

By Reason of your stay : family
Dear Guest, Thank you so much for your nice comments. We are thrilled to read you fully enjoyed your stay. We look forward to welcoming you back soon to our hotel and we send you our best regards. Ahmed, front desk
4.7595%
Reviewed:

The quiet, pleasant place in convenient location

By Reason of your stay : family
Dear Ilia, Thank you very much for your kind words. It is a real pleasure to read such a feedback. We look forward to welcoming you back! In the meantime we all remain at your entire disposal. Warm regards Ahmed, front desk
5100%
Reviewed:

This was the perfect hotel for my stay. I have stayed at three other hotels in Paris in the past two years. By far, this was my favorite and when I come back I plan to stay again at Hotel des Etats

By Reason of your stay : alone
Dear Paula, A big thanks from the whole team for this wonderful review following your recent stay with us. We truly hope to meet you again! Warm regards Sue, front desk
5100%
Reviewed:

Very good. We enjoyed our stay

By Reason of your stay : family
Dear Guest, We would like to thank you for your kind words. Your satisfaction is our number one priority! We hope to welcome you back to our establishment. Our staff is available 24/7 to answer any needs. We thank you once again for this lovely review! Warm regards Yves, front desk
4.7595%
Reviewed:

Good experience but a bit pricey

By Reason of your stay : alone
Dear Marie, We wish to thank you for the great review of our hotel. We hope to have the pleasure of seeing you again soon. Warm regards Ahmed, front desk
4.590%
Reviewed:

We had a very nice stay!

By Reason of your stay : family
Dear Guest, Thank you very much for your lovely feedback. We are thrilled you enjoyed your stay! We hope to see you again soon. Warm regards Ahmed, front desk
4.896%
Reviewed:

Pleasant, Convenient, Comfortable, Quiet

By Reason of your stay : family
Dear Brad, We warmly thank you for your great review further to your stay at the hotel. We hope to have the pleasure of welcoming you back soon. Warm regards Ahmed, front desk
5100%
Reviewed:

Excellent stay. Was a little confusing finding hotel. When requesting directions from local shop owners had no idea where street was.

By Reason of your stay : family
Dear Kelly, Thank you for the great review of our hotel! We are thrilled to read you enjoyed your stay. We hope to see you again soon. Warm regards Ahmed, front desk
4.7595%
Reviewed:

Quite nice. Helpful front desk.

By Reason of your stay : alone
Dear guest, We would like to thank you for sharing this positive review. We all hope to have the pleasure of welcoming you again. Warm regards Sue, front desk
5100%
Reviewed:

Very nice and small hotel, guestfriendly staff

By Reason of your stay : friends
Dear Guest, We wish to thank you for the great review of our hotel and your kind words! We hope to see you again soon Warm regards Ahmed, front desk
4.590%
Reviewed:

I would recommend the hotel for a couple travelling to Paris

By Reason of your stay : couple
Dear guest, We wish to thank you for having chosen our hotel for your Paris visit. We are delighted to read that you were fully satisfied with your stay. We hope to have the pleasure of seeing you again in the near future. Warm regards Sue
5100%
Reviewed:

Excellent. Staff was very polite and ready to help. Location is perfect, especially when you travel with kids.

By Reason of your stay : group
Dear guest, Thank you so much for your nice comments, especially your kind words regarding our team. We look forward to welcoming you again during your future stay in Paris. Warm regards Sue
4.488%
Reviewed:

Excellent! Spacious room and very good location.

By Reason of your stay : family
Dear guest, We would like to thank you for sharing this positive review. We all hope to have the pleasure of welcoming you again. Warm regards Yves
4.7595%
Reviewed:

Good experience. Recommended.

By Reason of your stay : family
Dear guest, Thank you for your great review further to your stay at the hotel We hope to see you again soon Warm regards Ahmed
480%
Reviewed:

Very Good! Good situation and Good Palace and Good service.

By Reason of your stay : family
Dear guest, It is a real pleasure to read that you had a pleasant experience with us. The entire team joins me in thanking you for your positive comments. We all hope to have the pleasure of welcoming you again! Warm regards Yves
5100%
Reviewed:

Clean, good locatiob

By Reason of your stay : family
Dear Kemal, We wish to thank you for the nice review of our hotel. Warm regards Ahmed