Customer review Hôtel Etats Unis Opéra
 

Reviews from our guests
Guest reviews Hôtel des États-Unis Opéra

88% CUSTOMER SATISFACTION

Based on 1026 reviews across 7 portals
Customer Alliance independently collected reviews

Portals index

Customer Alliance
91%
Booking.com
87%
Expedia
87%
Google
86%
Hotels.com
88%
Pages Jaunes
100%
Travelocity
100%

Rating criteria

Room
4.6 / 5
Location
4.8 / 5
Service
4.4 / 5
Cleanliness
4.5 / 5
Bar
4.4 / 5
Conference / Banquet
4.5 / 5
Hôtel des Etats-Unis Opéra

3 stars hotel ideally located right next to Opera Garnier, Paris 2nd district

Hôtel des Etats-Unis Opéra
5100%
Reviewed:

Excellent experience for Paris hotel.

By Reason of your stay : family
4.284%
Reviewed:

Good hotel , good location , friendly but not super friendly

By Reason of your stay : family
4.7595%
Reviewed:

Ont as passé un très bon weekend à Paris

By Reason of your stay : family
5100%
Reviewed:

Good stay & will go back if we visit Paris again.

By Reason of your stay : family
4.7595%
Reviewed:

The quiet, pleasant place in convenient location

By Reason of your stay : family
5100%
Reviewed:

This was the perfect hotel for my stay. I have stayed at three other hotels in Paris in the past two years. By far, this was my favorite and when I come back I plan to stay again at Hotel des Etats

By Reason of your stay : alone
5100%
Reviewed:

Very good. We enjoyed our stay

By Reason of your stay : family
4.7595%
Reviewed:

Good experience but a bit pricey

By Reason of your stay : alone
4.590%
Reviewed:

We had a very nice stay!

By Reason of your stay : family
Dear Guest, Thank you very much for your lovely feedback. We are thrilled you enjoyed your stay! We hope to see you again soon. Warm regards Ahmed, front desk
4.896%
Reviewed:

Pleasant, Convenient, Comfortable, Quiet

By Reason of your stay : family
Dear Brad, We warmly thank you for your great review further to your stay at the hotel. We hope to have the pleasure of welcoming you back soon. Warm regards Ahmed, front desk
5100%
Reviewed:

Excellent stay. Was a little confusing finding hotel. When requesting directions from local shop owners had no idea where street was.

By Reason of your stay : family
Dear Kelly, Thank you for the great review of our hotel! We are thrilled to read you enjoyed your stay. We hope to see you again soon. Warm regards Ahmed, front desk
4.7595%
Reviewed:

Quite nice. Helpful front desk.

By Reason of your stay : alone
Dear guest, We would like to thank you for sharing this positive review. We all hope to have the pleasure of welcoming you again. Warm regards Sue, front desk
5100%
Reviewed:

Very nice and small hotel, guestfriendly staff

By Reason of your stay : friends
Dear Guest, We wish to thank you for the great review of our hotel and your kind words! We hope to see you again soon Warm regards Ahmed, front desk
4.590%
Reviewed:

I would recommend the hotel for a couple travelling to Paris

By Reason of your stay : couple
Dear guest, We wish to thank you for having chosen our hotel for your Paris visit. We are delighted to read that you were fully satisfied with your stay. We hope to have the pleasure of seeing you again in the near future. Warm regards Sue
5100%
Reviewed:

Excellent. Staff was very polite and ready to help. Location is perfect, especially when you travel with kids.

By Reason of your stay : group
Dear guest, Thank you so much for your nice comments, especially your kind words regarding our team. We look forward to welcoming you again during your future stay in Paris. Warm regards Sue
4.488%
Reviewed:

Excellent! Spacious room and very good location.

By Reason of your stay : family
Dear guest, We would like to thank you for sharing this positive review. We all hope to have the pleasure of welcoming you again. Warm regards Yves
4.7595%
Reviewed:

Good experience. Recommended.

By Reason of your stay : family
Dear guest, Thank you for your great review further to your stay at the hotel We hope to see you again soon Warm regards Ahmed
480%
Reviewed:

Very Good! Good situation and Good Palace and Good service.

By Reason of your stay : family
Dear guest, It is a real pleasure to read that you had a pleasant experience with us. The entire team joins me in thanking you for your positive comments. We all hope to have the pleasure of welcoming you again! Warm regards Yves
5100%
Reviewed:

Clean, good locatiob

By Reason of your stay : family
Dear Kemal, We wish to thank you for the nice review of our hotel. Warm regards Ahmed
5100%
Reviewed:

Excellent stay overall but make sure you check how PayPal prepayment works with Booking.com as at check out I pre-paid the room and you told me I did not and that was unpleasant...

By Reason of your stay : business
Dear guest, Thank you very much for the great review of our hotel further to your stay. We are sorry if there was a misunderstanding about Paypal prepayment at check out we had not checked correctly. We hope to see you again. Warm regards Yves
5100%
Reviewed:

Excellent! We enjoyed our stay very much. The room with three single beds is spacious. The room and toilet are clean; the amenities are great; the towels are clean. The beds are so comfortable. The room is very quiet; we cannot hear any sound coming in from the street, which is also a quiet street yet only one block away from restaurants. Hotel location is convenient from shopping areas, restaurants, Louvre, d'Orsey, department stores, and St.Honoures. This is a wonderful hotel, a 3-star hotel with a higher-class of service quality. The hotel seems to be newly renovated; everything looks new. Will definitely return in the near future! Thank you for providing such an excellent service.

By Reason of your stay : family
Dear guest, Thank you so much for your detailed and enthusiastic review! We would like to warmly thank you for choosing our establishment for your recent stay in Paris. We are thrilled to read you really enjoyed your stay! Thank you in particular for your comment about our staff. It was really our pleasure to have clients like you stay with us. We hope to see you again in the near future and in the meantime we remain at your entire disposal. Warm regards Sue, front desk
5100%
Reviewed:

Excellente experience, proprete absolue et reception tres aimable et serviable

By Reason of your stay : alone
Cher Monsieur, C'est un plaisir de vous avoir parmi nos clients habitués, merci pour votre fidélité. Nous espérons vous revoir très prochainement! Bien cordialement Ahmed, la réception
5100%
Reviewed:

I had a very pleasant experience, staff was very helpful and the room excellent

By Reason of your stay : alone
Dear guest, We are thrilled to read you enjoyed your stay at the hotel. Thank you for your kind words. We hope to see you again soon. Warm regards Yves, front desk
5100%
Reviewed:

Very positive, clean and helpful!

By Reason of your stay : business
Dear Sir, Thank you very much for your lovely feedback. It was a pleasure having you with us! We hope to see you again soon. Warm regards Sue
3.7575%
Reviewed:

People at reception very kind. Room enough big for Paris. In general nice stay.

By Reason of your stay : couple
Dear Guest, Thank you very much for your nice review especially your kind words regarding our team. We are glad to read you had a nice stay. We hope to welcome you again soon in the future. Warm regards Ahmed
5100%
Reviewed:

Very pleasant and restful.

By Reason of your stay : couple
Dear Guest, Thank you for the great review of our hotel! We are thrilled to read you enjoyed your stay. We hope to see you again soon. Warm regards Yves
4.896%
Reviewed:

Very good staff is very friendly and accommodating I recommend this hotel

By Reason of your stay : couple
Dear Guest, Thank you very much for your kind review regarding your recent stay at our hotel and your feedback about our team. We look forward to welcoming you back soon. Warm regards Yves
4.488%
Reviewed:

Everything was handled correctly Felt very comfortable.

By Reason of your stay : couple
Dear Guest, We wish to thank you for your positive review further to your stay at the hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards Ahmed
480%
Reviewed:

Very close to all the main tourist attractions but also very quiet area. Reception very helpful, room very clean. Cannot fault it.

By Reason of your stay : friends
Dear guest, Thank you very much for your kind words further to your stay. We hope to see you again in the near future. Warm regards Yves
4.6793%
Reviewed:

Ms. Sue was very friendly and accommodating of our requests. We appreciate her effort.

By Reason of your stay : family
Dear Guest, We warmly thank you for your great review further to your stay at the hotel. We hope to have the pleasure of welcoming you back soon. Kind regards Sue
3.570%
Reviewed:

It was a good experience. Other then the poor breakfast selections/quantity and broken shower head, staff members were kind and polite. We will stay again and hopefully, we won't have a broken showerhead!

By Reason of your stay : family
Dear guest, Thank you very much for your feedback further to your stay at the hotel. Thank you in particular for your nice words regarding our team. We are glad to read you enjoyed your stay. We take note of your comment on the breakfast. With regard to the shower head we are very sorry it could not be replaced before the day before you left. It was delivered later than we expected. We hope to have the pleasure of welcoming you soon and in the meantime we all remain at your entire disposal. Warm regards Sue, la réception
4.896%
Reviewed:

excellent ! all services were great,kindly. I send Emails to you before my stay,you all are very kind and my request were all accepted!thank you for your kindness and hospitality :)

By Reason of your stay : alone
Dear Cath, We wish to thank you for your lovely review. We are delighted to read you enjoyed your stay. We hope to have the chance to welcome you again soon. Warm regards Ahmed, la réception
5100%
Reviewed:

I enjoyed my stay. I would definitely recommend.

By Reason of your stay : business
Dear guest, Thank you for the kind words. We are thrilled to read such an enthusiastic review! We hope to have the pleasure of seeing you soon. Warm regards Sue, la réception
4.692%
Reviewed:

The stay was very enjoyable.

By Reason of your stay : business
Dear guest, Thank you very much for your feedback. It was a pleasure welcoming you at the hotel. We hope to see you again soon. Kind regards Sue
5100%
Reviewed:

The hotel desk staff were so courteous and friendly. We loved being there. The room could not be more spic and span.

By Reason of your stay : private
Dear guest, We would like to thank you for your nice comment. It is very rewarding for us to read such nice words. We are very glad to read that you had a nice stay with us. We hope to see you again for your next visit in Paris! Warm regards Ahmed
4.6793%
Reviewed:

Everything was very nice. However, a couple of details you could improve: some tiles in the bathroom of room 705 have joints that need some fixing. The room floor could have been a bit cleaner. The rest was perfect. We will recommend your hotel.

By Reason of your stay : private
Dear guest, We wish to thank you for your nice review after your stay at the hotel. We are delighted to read that you were really satisfied with your stay. We take note of your remarks, and we are working on it. We hope to welcome you again during your next stay in Paris! Warm regards Sue, la réception
4.3387%
Reviewed:

really nice location and reception at the top! thanks to them

By Reason of your stay : private
Dear Guest, Thank you very much for leaving such a nice review and for underlying our location and our team. We were really glad to welcome you and we hope to see you again at the hotel in the future. Warm regards Sue, la réception
5100%
Reviewed:

We have enjoyed the stay at your hotel.

By Reason of your stay : private
Dear Sir, We are grateful for your nice words, it is very rewarding for us to know that you enjoyed your stay! We hope to see you again soon. Warm regards Sue, la réception
4.284%
Reviewed:

Every year I stayed your hotel in Paris.

By Reason of your stay : business
Dear guest, Thank you very much for your feedback and your confidence. It is always a pleasure to welcome you at the hotel. Looking forward to your future visit. Warm regards Ahmed, la réception
4.4389%
Reviewed:

We use to stay at this hotel as the staff efficient , room large enough for 3 people and good location in Paris a draught beer is missing in the bar it is a pity but everything for all the stay

By Reason of your stay : private
Dear guest, We wish to thank you for your lovely comment on our hotel and staff. We take note of your remark on the draught beer. For the time being we offer four kinds of bottled beers at the bar. We hope to see you again soon! Kind regards Ahmed, la réception
4.1783%
Reviewed:

Very good. Would stay here again.

By Reason of your stay : private
Dear guest, Thank you very much for your kind review after your stay at our hotel. We do hope we may have the pleasure of welcoming you back on a future visit. Warm regards Sue, la réception
4.896%
Reviewed:

This hotel was a great option! Amazing location!

By Reason of your stay : private
Dear guest, We are pleased to know that your recent stay at our hotel was a good experience. Thank you for such an excellent rating. We appreciate it! We look forward to welcoming you again. Kind regards Ahmed, la réception
5100%
Reviewed:

I am your customer for almost 10 years. All is very good. staff, services and so on.

By Reason of your stay : business
Dear Sir, Thank you for your confidence. It is a real pleasure to read such a feedback and to know that you have enjoyed your stay with us. We could not wish for nicer comments. We hope to welcome you back soon and, in the meantime, we all remain at your entire disposal. Kind regards Ahmed, la réception
4.6793%
Reviewed:

Excellent, With a better croissant quality it will be super Excellent

By Reason of your stay : private
Dear guest, We are delighted to read you enjoyed your stay at our hotel. We take note of your remarks on the croissants. We hope to see you soon again. Warm regards Ahmed, la réception
4.488%
Reviewed:

Nice and satisfied.We enjoyed

By Reason of your stay : private
Dear guest, Thank you very much for your review. We were very happy to welcome you at the hotel! We hope to see you again for your next parisian visit. Kind regards Sue, la réception
4.590%
Reviewed:

Front desk staff very pleasant and helpful.

By Reason of your stay : private
Dear guest, All the team would like to sincerely thank you for your nice review after your stay with us. We have been glad to welcome you and we hope to see you again soon. Thank you for the kind words. Sincerely Yves,
4.896%
Reviewed:

very pleasant, thank you

By Reason of your stay : business
Dear guest, We are delighted to read that you enjoyed your stay. Thank you for your nice comment. We hope to see you again soon! Kind regards Ahmed, la réception
4.8397%
Reviewed:

EXCELLENT, I will come back :-)

By Reason of your stay : business
Dear Nathalie, Thank you very much for your feedback. Great to read you were really satisfied with your stay at our hotel. Looking forward to your future visit. Kind regards Yves, la réception
4.8397%
Reviewed:

This was an excellent stay in a perfectly situated hotel, with highly competent and kind staff. I went for second time and I am very satisfied. All the time I felt comfortable. I hope to repeat my experience.

By Reason of your stay : private
Dear Guest, We would like to thank you for your nice comment. It is very rewarding for us to read such nice words. We are really glad to read that you had a nice stay with us. Everyone of us will be looking forward to welcoming you back. Warm regards Ahmed, la réception
4.896%
Reviewed:

As usual excellent. The whole staff is always very helpful and professional. We came in on a very warm weather period and the Manager was very gracious to give us another and better room with air conditioning.

By Reason of your stay : private
Cher Monsieur, Nous tenons à vous remercier pour votre fidélité et votre gentillesse. C'est un plaisir de vous accueillir lors de vos séjours réguliers à l'hôtel. Nous serons ravis de vous recevoir à nouveau à la prochaine occasion. Bien cordialement Ahmed, la réception