Customer review Hôtel Etats Unis Opéra
 

Reviews from our guests
Guest reviews Hôtel des États-Unis Opéra

88% CUSTOMER SATISFACTION

Based on 1229 reviews across 7 portals
Customer Alliance independently collected reviews

Portals index

Customer Alliance
92%
Booking.com
88%
Expedia
87%
Google
86%
Hotels.com
88%
Pages Jaunes
100%
Travelocity
100%

Rating criteria

Room
4.5 / 5
Location
4.8 / 5
Service
4.4 / 5
Cleanliness
4.5 / 5
Bar
4.3 / 5
Conference / Banquet
4.5 / 5
Hôtel des Etats-Unis Opéra

3 stars hotel ideally located right next to Opera Garnier, Paris 2nd district

Hôtel des Etats-Unis Opéra
4.590%
Reviewed:

Excellent stay room 502 unfortunately no place to put electric charger only one in the bathroom

By Reason of your stay : business
5100%
Reviewed:

Great! Thank you very much.

By Reason of your stay : friends
Dear Linda, We thank you back for your kindness. We hope to see you again in the future. Warm regards Ahmed, front desk
5100%
Reviewed:

I considered this hotel a boutique, with well staff employees, walkable restaurants, transportation and famous icons. Safe area to navigate late, but quite enough to sleep late without disturbance.

By Reason of your stay : family
Dear Guest, We would like to thank you for your kind words especially about our staff. Your satisfaction is our number one priority! We hope to welcome you back to our establishment. Our staff is available 24/7 to answer any needs. We thank you once again for this lovely review! Warm regards Yves, front desk
4.590%
Reviewed:

It was good to stay . I highly recommend!! Good location,cozy room. There are so many restaurants nearby. I definitely choose this hotel If I go to Paris again.

By Reason of your stay : alone
Dear Guest, The entire team joins me in thanking you for your positive comments! We all hope to have the pleasure of welcoming you again. We wish you all the best and remain at your entire disposal to inform you about our best available offers. Warm regards Yves, front desk
5100%
Reviewed:

My stay was excellent. I would return without hesitation in the future.

By Reason of your stay : alone
Dear Guest, What a pleasure to reach such an enthusiastic review. We are thrilled to read you were very satisfied with your stay! We hope to have the pleasure of welcoming you soon! Warm regards Ahmed, front desk
3.7575%
Reviewed:

the mattress and pilliow of the room is very uncomfortable.... please change it

By Reason of your stay : couple
3.468%
Reviewed:

With a larger room and more helpful, patient front desk support, the value, location and cleanliness would have made for a nice stay.

By Reason of your stay : family
3.7575%
Reviewed:

Pretty good. Great location, helpful staff; the room is not very comfortable and not very clean.

By Reason of your stay : business
4.896%
Reviewed:

Excellent we all enjoyed the etats unis

By Reason of your stay : friends
Dear Guests from Australia, A big thanks from the whole team for this wonderful review following your recent stay with us. We are thrilled you enjoyed your stay! We truly hope to meet you again! Warm regards from Paris Sue, front desk
5100%
Reviewed:

Perfect spot. Staff were super helpful.

By Reason of your stay : couple
Dear John, Thank you so much for your enthusiastic review further to your stay at the hotel. We are particularly grateful for your kind words regarding our team! We will be delighted to welcome you again during your next stay in Paris. We remain at your disposal for any information you may require. Warm regards from Paris Ahmed
4.7595%
Reviewed:

I love the hotel. Very clean and cozy. Lots of places for walking distance. I’ll definitely come back.

By Reason of your stay : alone
Dear Guest, Thank you so much for your nice comments. We are thrilled to read you fully enjoyed your stay! We look forward to welcoming you back soon to our hotel and we send you our best regards Ahmed, front desk
5100%
Reviewed:

everything was excelent

By Reason of your stay : family
Dear Guest, Thank you very much for the great review of our hotel and for your kind words! We would be thrilled to welcome you again in the future. Warm regards Sue, front desk
5100%
Reviewed:

Excellent experience for Paris hotel.

By Reason of your stay : family
Dear Sir, We would like to warmly thank you for taking the time to share these kind words online. Your support is very much appreciated and is the best incentive for all of us ! Looking forward to welcoming you back again in the future. Warm regards Ahmed
4.284%
Reviewed:

Good hotel , good location , friendly but not super friendly

By Reason of your stay : family
Dear Guest, We wish to thank you for your comment. We look forward to welcoming you back. In the meantime we all remain at your entire disposal! Warm regards Yves, front desk
4.7595%
Reviewed:

Ont as passé un très bon weekend à Paris

By Reason of your stay : family
Cher Monsieur, Nous nous réjouissons que vous ayez apprécié votre séjour dans notre établissement. En espérant avoir le plaisir de vous accueillir à nouveau. Merci pour votre confiance Bien cordialement Sue, la réception
5100%
Reviewed:

Good stay & will go back if we visit Paris again.

By Reason of your stay : family
Dear Guest, Thank you so much for your nice comments. We are thrilled to read you fully enjoyed your stay. We look forward to welcoming you back soon to our hotel and we send you our best regards. Ahmed, front desk
4.7595%
Reviewed:

The quiet, pleasant place in convenient location

By Reason of your stay : family
Dear Ilia, Thank you very much for your kind words. It is a real pleasure to read such a feedback. We look forward to welcoming you back! In the meantime we all remain at your entire disposal. Warm regards Ahmed, front desk
5100%
Reviewed:

This was the perfect hotel for my stay. I have stayed at three other hotels in Paris in the past two years. By far, this was my favorite and when I come back I plan to stay again at Hotel des Etats

By Reason of your stay : alone
Dear Paula, A big thanks from the whole team for this wonderful review following your recent stay with us. We truly hope to meet you again! Warm regards Sue, front desk
5100%
Reviewed:

Very good. We enjoyed our stay

By Reason of your stay : family
Dear Guest, We would like to thank you for your kind words. Your satisfaction is our number one priority! We hope to welcome you back to our establishment. Our staff is available 24/7 to answer any needs. We thank you once again for this lovely review! Warm regards Yves, front desk
4.7595%
Reviewed:

Good experience but a bit pricey

By Reason of your stay : alone
Dear Marie, We wish to thank you for the great review of our hotel. We hope to have the pleasure of seeing you again soon. Warm regards Ahmed, front desk
4.590%
Reviewed:

We had a very nice stay!

By Reason of your stay : family
Dear Guest, Thank you very much for your lovely feedback. We are thrilled you enjoyed your stay! We hope to see you again soon. Warm regards Ahmed, front desk
4.896%
Reviewed:

Pleasant, Convenient, Comfortable, Quiet

By Reason of your stay : family
Dear Brad, We warmly thank you for your great review further to your stay at the hotel. We hope to have the pleasure of welcoming you back soon. Warm regards Ahmed, front desk
5100%
Reviewed:

Excellent stay. Was a little confusing finding hotel. When requesting directions from local shop owners had no idea where street was.

By Reason of your stay : family
Dear Kelly, Thank you for the great review of our hotel! We are thrilled to read you enjoyed your stay. We hope to see you again soon. Warm regards Ahmed, front desk
4.7595%
Reviewed:

Quite nice. Helpful front desk.

By Reason of your stay : alone
Dear guest, We would like to thank you for sharing this positive review. We all hope to have the pleasure of welcoming you again. Warm regards Sue, front desk
5100%
Reviewed:

Very nice and small hotel, guestfriendly staff

By Reason of your stay : friends
Dear Guest, We wish to thank you for the great review of our hotel and your kind words! We hope to see you again soon Warm regards Ahmed, front desk
4.590%
Reviewed:

I would recommend the hotel for a couple travelling to Paris

By Reason of your stay : couple
Dear guest, We wish to thank you for having chosen our hotel for your Paris visit. We are delighted to read that you were fully satisfied with your stay. We hope to have the pleasure of seeing you again in the near future. Warm regards Sue
5100%
Reviewed:

Excellent. Staff was very polite and ready to help. Location is perfect, especially when you travel with kids.

By Reason of your stay : group
Dear guest, Thank you so much for your nice comments, especially your kind words regarding our team. We look forward to welcoming you again during your future stay in Paris. Warm regards Sue
4.488%
Reviewed:

Excellent! Spacious room and very good location.

By Reason of your stay : family
Dear guest, We would like to thank you for sharing this positive review. We all hope to have the pleasure of welcoming you again. Warm regards Yves
4.7595%
Reviewed:

Good experience. Recommended.

By Reason of your stay : family
Dear guest, Thank you for your great review further to your stay at the hotel We hope to see you again soon Warm regards Ahmed
480%
Reviewed:

Very Good! Good situation and Good Palace and Good service.

By Reason of your stay : family
Dear guest, It is a real pleasure to read that you had a pleasant experience with us. The entire team joins me in thanking you for your positive comments. We all hope to have the pleasure of welcoming you again! Warm regards Yves
5100%
Reviewed:

Clean, good locatiob

By Reason of your stay : family
Dear Kemal, We wish to thank you for the nice review of our hotel. Warm regards Ahmed
5100%
Reviewed:

Excellent stay overall but make sure you check how PayPal prepayment works with Booking.com as at check out I pre-paid the room and you told me I did not and that was unpleasant...

By Reason of your stay : business
Dear guest, Thank you very much for the great review of our hotel further to your stay. We are sorry if there was a misunderstanding about Paypal prepayment at check out we had not checked correctly. We hope to see you again. Warm regards Yves
5100%
Reviewed:

Excellent! We enjoyed our stay very much. The room with three single beds is spacious. The room and toilet are clean; the amenities are great; the towels are clean. The beds are so comfortable. The room is very quiet; we cannot hear any sound coming in from the street, which is also a quiet street yet only one block away from restaurants. Hotel location is convenient from shopping areas, restaurants, Louvre, d'Orsey, department stores, and St.Honoures. This is a wonderful hotel, a 3-star hotel with a higher-class of service quality. The hotel seems to be newly renovated; everything looks new. Will definitely return in the near future! Thank you for providing such an excellent service.

By Reason of your stay : family
Dear guest, Thank you so much for your detailed and enthusiastic review! We would like to warmly thank you for choosing our establishment for your recent stay in Paris. We are thrilled to read you really enjoyed your stay! Thank you in particular for your comment about our staff. It was really our pleasure to have clients like you stay with us. We hope to see you again in the near future and in the meantime we remain at your entire disposal. Warm regards Sue, front desk
5100%
Reviewed:

Excellente experience, proprete absolue et reception tres aimable et serviable

By Reason of your stay : alone
Cher Monsieur, C'est un plaisir de vous avoir parmi nos clients habitués, merci pour votre fidélité. Nous espérons vous revoir très prochainement! Bien cordialement Ahmed, la réception
5100%
Reviewed:

I had a very pleasant experience, staff was very helpful and the room excellent

By Reason of your stay : alone
Dear guest, We are thrilled to read you enjoyed your stay at the hotel. Thank you for your kind words. We hope to see you again soon. Warm regards Yves, front desk
5100%
Reviewed:

Very positive, clean and helpful!

By Reason of your stay : business
Dear Sir, Thank you very much for your lovely feedback. It was a pleasure having you with us! We hope to see you again soon. Warm regards Sue
3.7575%
Reviewed:

People at reception very kind. Room enough big for Paris. In general nice stay.

By Reason of your stay : couple
Dear Guest, Thank you very much for your nice review especially your kind words regarding our team. We are glad to read you had a nice stay. We hope to welcome you again soon in the future. Warm regards Ahmed
5100%
Reviewed:

Very pleasant and restful.

By Reason of your stay : couple
Dear Guest, Thank you for the great review of our hotel! We are thrilled to read you enjoyed your stay. We hope to see you again soon. Warm regards Yves
4.896%
Reviewed:

Very good staff is very friendly and accommodating I recommend this hotel

By Reason of your stay : couple
Dear Guest, Thank you very much for your kind review regarding your recent stay at our hotel and your feedback about our team. We look forward to welcoming you back soon. Warm regards Yves
4.488%
Reviewed:

Everything was handled correctly Felt very comfortable.

By Reason of your stay : couple
Dear Guest, We wish to thank you for your positive review further to your stay at the hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards Ahmed
480%
Reviewed:

Very close to all the main tourist attractions but also very quiet area. Reception very helpful, room very clean. Cannot fault it.

By Reason of your stay : friends
Dear guest, Thank you very much for your kind words further to your stay. We hope to see you again in the near future. Warm regards Yves
4.6793%
Reviewed:

Ms. Sue was very friendly and accommodating of our requests. We appreciate her effort.

By Reason of your stay : family
Dear Guest, We warmly thank you for your great review further to your stay at the hotel. We hope to have the pleasure of welcoming you back soon. Kind regards Sue
3.570%
Reviewed:

It was a good experience. Other then the poor breakfast selections/quantity and broken shower head, staff members were kind and polite. We will stay again and hopefully, we won't have a broken showerhead!

By Reason of your stay : family
Dear guest, Thank you very much for your feedback further to your stay at the hotel. Thank you in particular for your nice words regarding our team. We are glad to read you enjoyed your stay. We take note of your comment on the breakfast. With regard to the shower head we are very sorry it could not be replaced before the day before you left. It was delivered later than we expected. We hope to have the pleasure of welcoming you soon and in the meantime we all remain at your entire disposal. Warm regards Sue, la réception
4.896%
Reviewed:

excellent ! all services were great,kindly. I send Emails to you before my stay,you all are very kind and my request were all accepted!thank you for your kindness and hospitality :)

By Reason of your stay : alone
Dear Cath, We wish to thank you for your lovely review. We are delighted to read you enjoyed your stay. We hope to have the chance to welcome you again soon. Warm regards Ahmed, la réception
5100%
Reviewed:

I enjoyed my stay. I would definitely recommend.

By Reason of your stay : business
Dear guest, Thank you for the kind words. We are thrilled to read such an enthusiastic review! We hope to have the pleasure of seeing you soon. Warm regards Sue, la réception
4.692%
Reviewed:

The stay was very enjoyable.

By Reason of your stay : business
Dear guest, Thank you very much for your feedback. It was a pleasure welcoming you at the hotel. We hope to see you again soon. Kind regards Sue
5100%
Reviewed:

The hotel desk staff were so courteous and friendly. We loved being there. The room could not be more spic and span.

By Reason of your stay : private
Dear guest, We would like to thank you for your nice comment. It is very rewarding for us to read such nice words. We are very glad to read that you had a nice stay with us. We hope to see you again for your next visit in Paris! Warm regards Ahmed
4.6793%
Reviewed:

Everything was very nice. However, a couple of details you could improve: some tiles in the bathroom of room 705 have joints that need some fixing. The room floor could have been a bit cleaner. The rest was perfect. We will recommend your hotel.

By Reason of your stay : private
Dear guest, We wish to thank you for your nice review after your stay at the hotel. We are delighted to read that you were really satisfied with your stay. We take note of your remarks, and we are working on it. We hope to welcome you again during your next stay in Paris! Warm regards Sue, la réception
4.3387%
Reviewed:

really nice location and reception at the top! thanks to them

By Reason of your stay : private
Dear Guest, Thank you very much for leaving such a nice review and for underlying our location and our team. We were really glad to welcome you and we hope to see you again at the hotel in the future. Warm regards Sue, la réception
5100%
Reviewed:

We have enjoyed the stay at your hotel.

By Reason of your stay : private
Dear Sir, We are grateful for your nice words, it is very rewarding for us to know that you enjoyed your stay! We hope to see you again soon. Warm regards Sue, la réception